Refund policy

This policy is part of the Salty Kraken Attire LLC Terms of Service.

1. ALL SALES FINAL, MADE TO ORDER. EVERY ITEM IS PRINTED ON DEMAND JUST FOR YOU. WE DO NOT ACCEPT RETURNS, EXCHANGES OR REFUNDS FOR CHANGE OF MIND, WRONG SIZE OR COLOR CHOSEN, FIT, OR NORMAL COLOR, SIZE OR PLACEMENT VARIANCE (SEE TERMS SECTION 3). Check the size chart before ordering.

2. Defects, misprints, damage or wrong item: 30-day claim window. Email saltykrakenattire@gmail.com within 30 days of the delivery date shown in tracking with: (a) your order number; (b) clear photos of the problem, including the full item, a close-up of the issue, and the inside care or size label; and (c) a photo of the shipping label or packaging if the item arrived damaged. Claims without photo proof or after 30 days are not eligible. We may ask you to return the item; do not send anything back unless we ask.

3. Our remedy. If we confirm the claim, we will, at our choice, reprint and reship the item at no cost or refund the item price to your original payment method. THIS IS YOUR SOLE AND EXCLUSIVE REMEDY. Items damaged by washing, wear, misuse or not following care instructions are not covered.

4. Address errors. You are responsible for entering a complete, correct address. Orders returned or lost because of an incorrect, incomplete or undeliverable address are not refundable. We can reship once you pay the reshipping and production cost. Address changes are possible only before production starts.

5. Lost or stolen after delivery. Once tracking shows the package delivered, risk of loss is yours (risk passes to you when the order is handed to the carrier). We are not responsible for packages stolen or lost after delivery. Report "delivered but not received" within 14 days of the delivery scan, and file a claim with the carrier and local police where appropriate. We will share tracking records to help. Packages lost in transit before a delivery scan: report within 30 days of the estimated delivery date and we will work with the carrier and Printful on a reship.

6. Cancellations. Orders can be cancelled only before entering production, usually within a few hours. After that, the order cannot be cancelled. We may cancel any order under Terms Section 4 and will refund what you paid.

7. Customs refusals. Packages refused, abandoned or not collected because of customs duties or taxes are not refundable.

8. NO CHARGEBACKS BEFORE CONTACTING US. YOU AGREE TO EMAIL US AND ALLOW AT LEAST 10 BUSINESS DAYS TO RESOLVE ANY ISSUE BEFORE FILING A CHARGEBACK OR PAYMENT DISPUTE. Improper chargebacks will be contested, and we may decline future orders (see Terms Section 5).

9. Timing. Approved refunds go to the original payment method within 5–10 business days. Your bank may take longer. Shipping charges are refunded only if the error was ours.

Questions: saltykrakenattire@gmail.com